We at Mouseloft care about our business and we want you to
enjoy our products. We operate this website in line with the
codes of the Committee of Advertising Practice which is
overseen by the Advertising Standards Authority. A copy
of these codes may be obtained from their website at www.asa.org.uk
- We will give a refund or send a replacement, without
question, for any item which is undelivered or found to be defective
or unable to perform the task for which it was intended. The
cost of returning the faulty item to Mouseloft will be refunded.
- Unwanted goods may be returned within 7 working days
of receipt. If we receive the goods undamaged within that time
period we will refund the price paid for the item but we will
not refund the cost of returning the item. Please
to tell us that you wish to return the goods.
- If any part of an item is missing or short (such as
threads in a kit) we will send a replacement part. Please
- All prices quoted on this site include VAT at
(unless otherwise stated).
- We will publish up to date stock information as far
as possible, although very occasionally demand outstrips our
- Delivery is usually within 7 to 14 days for all small
orders (less than 20 items) but always within 30 days.
- Delivery overseas may take longer.